Returns & Refunds
Return Procedures
If you need to return a product, please follow these steps:
1. Contact us via our support channel, Whatsapp or email.
2. Provide your Order Number and specify the products you wish to return, along with the reason for the return, in the designated input area.
3. Pack the returned products securely, along with a copy of our acknowledgement email, so we can process your request promptly.
4. Mail the return items to the following address: Emaar south Urbana 3 block 9 G02
Please note, the return should be within 7 days, and there is no fees for the returns.
Refund Policy
We will inspect the condition of each returned product before issuing a refund. Non-returnable items will not be eligible for a refund or return.
– The shipping and handling fee is non-refundable.
– We will refund the cost of the product minus the shipping and handling fee.
– If your order included a promotion code or gift, these must be returned to receive a full refund. Otherwise, the original price of the product will be deducted from the refund.
Cancellation Policy
If we receive a cancellation notice before the order has been shipped, we will cancel the order and refund the full amount. Orders that have already been shipped cannot be cancelled.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
– Limited quantities available for purchase
– Inaccuracies or errors in product or pricing information
– Issues identified by our credit and fraud prevention department
We may request additional verification or information before accepting an order. Our customer care team will contact you if your order is cancelled or if additional information is needed.
If your order is cancelled after your card has been charged, the charged amount will be reversed to your Card Account. By placing an order, you agree not to dispute our decision and accept our cancellation policy.
Shipping Delivery Policy
Aljasmine for Natural Oils & Herbs delivers worldwide. Prepaid orders are shipped within 1-2 Working days to United Arab Emirates and 4-5 working days to GCC countries. We ensure that only fresh products are shipped.
– We ship every day except Sunday and National Holidays.
– If delivery is not possible, our partners will attempt to deliver the package Seven times before it is returned to our warehouse. Please provide a complete address and mobile number to facilitate delivery.
Shipping Rate Times
Delivery time is approximately 1-2 business days after processing the shipping for United Arab Emirates and 4-5 working days for Gcc Countries.